Order received
Once your order is confirmed, preparation can begin.
Shipping
Carefully on its way to you.
From us to you
Simple. Clear. No parcel mysteries.
We want the journey after checkout to feel just as straightforward as everything before it.
Here you’ll find information about delivery areas, dispatch, delivery times, tracking and what to do if something does not quite go to plan.
Some shipping details are still being finalised. We’ll publish confirmed costs, delivery areas and timeframes before the shop opens.
The Quick Shipping Guide
The journey in four steps.
Prepared for dispatch
Dispatch time is the time between your order being accepted and the parcel leaving the warehouse.
On its way
Once the carrier has your parcel, delivery time begins.
Delivered
Tracking information will help you follow the journey when available.
Where we deliver
Where can MAGCOCOS come to you?
We are currently confirming our launch delivery areas and the shipping options available for each destination.
Spain
To be confirmed
European Union
To be confirmed
Other international destinations
Planned for later
Final availability may also depend on the individual product and fulfilment location.
Dispatch
Before the journey begins.
Dispatch time describes how long it takes for an order to be prepared and handed to the delivery carrier.
Confirmed dispatch times coming soon.
Delivery
Once it is on the road.
Delivery time begins once the carrier has received your parcel.
Confirmed delivery estimates coming soon.
Shipping costs
No surprise maths at checkout.
Shipping prices and any free-delivery thresholds are still being confirmed.
Once finalised, the applicable shipping cost will be shown clearly before you complete your order.
Prices to be confirmed.
Tracking
Follow the journey.
When tracking is available, you’ll receive the information needed to follow your parcel after dispatch.
Tracking may take a little time to become active after a shipping label has been created.
Multiple parcels
One order. Maybe more than one box.
Depending on fulfilment arrangements, some orders may eventually be sent in more than one parcel.
We will confirm whether split shipments apply before launch.
Packaging
What arrives at your door matters too.
Packaging details are currently being confirmed with our fulfilment partners.
We will only make promises about discreet packaging, labelling or sender information once those details have been verified.
Mystery belongs in novels. Not on shipping pages.
Check your address
One last look before checkout.
Please check your delivery details carefully before placing an order.
If you notice a mistake afterwards, contact us as soon as possible. Whether an address can still be changed will depend on the order’s status.
Something went wrong?
Tell us.
If a parcel appears lost, damaged or unexpectedly delayed, contact us and we’ll help you work out the next step.
Contact usFrom checkout to doorstep
We’ll keep it clear.
The details may change as MAGCOCOS grows, but one thing should not: you should always know what to expect.