FAQ
A few things you may wonder about.
Frequently Asked Questions
Answers without the treasure hunt.
Find the question. Open only what you need. Carry on with your day.
And if your question is not here, you can always ask us.
Orders
Before and after checkout.
How do I know my order was received?
Once an order has been successfully placed, you should receive an order confirmation. Final confirmation and notification details will be added when our checkout system is connected.
Can I change my order after placing it?
Contact us as soon as possible. Whether an order can still be changed depends on how far it has progressed through preparation and fulfilment.
Can I change my delivery address?
If you notice an error after ordering, contact us straight away. Once a parcel has entered the shipping process, changes may no longer be possible.
Shipping
From checkout to doorstep.
What is the difference between dispatch and delivery?
Dispatch time is the period needed to prepare your order and hand it to the carrier.
Delivery time begins after the carrier has received your parcel.
Read the Shipping GuideWhere does MAGCOCOS deliver?
Our launch delivery areas are still being confirmed. Spain and European destinations are being evaluated first, with additional markets planned later.
How much does shipping cost?
Final shipping prices and any free-delivery thresholds are still being confirmed. Applicable costs will be shown before checkout.
Will I be able to track my parcel?
Tracking details will be provided whenever tracking is available for the selected delivery method. Final carrier arrangements are still being confirmed.
Returns
Changed your mind?
Can I return an item if I change my mind?
Most online purchases include a legal withdrawal period, subject to applicable exceptions. Hygiene-sensitive sealed products may be treated differently after a qualifying seal has been removed.
Read the Returns GuideCan I return an opened intimate product?
Some sealed products that are not suitable for return for health or hygiene reasons lose the legal right of withdrawal once the qualifying seal has been removed.
Not every intimate product is automatically excluded, so always check the product-specific return information before opening it.
What if something arrives damaged or faulty?
Contact us. Faulty, damaged or incorrectly supplied goods are not treated as ordinary change-of-mind returns.
Do I need a reason to change my mind?
For a valid withdrawal where the legal right applies, you generally do not need to provide a reason.
“I changed my mind” is already a complete sentence.
Care & Materials
Keep the good things good.
How should I clean an intimate product?
It depends on the material and construction. Mild cleaning, thorough drying and the manufacturer’s instructions are the safest place to begin.
Explore the Care GuideDoes waterproof mean I can use it in the bath?
Not automatically. Check the manufacturer’s instructions and, where available, the product’s IP rating before immersing an electronic product.
Before inviting your favourite massager into the bath, check whether the manufacturer invited it too.
Can delicate lingerie go in the washing machine?
Always check the garment label first. Delicate lace, decorative hardware, chains, beads and embellishments often benefit from hand washing.
If it looks like it could start a small argument with the washing machine, hand-wash it.
Still wondering?
Ask us.
Not every question belongs in a frequently asked list. If yours is not here, send us a message.
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