Changed your mind?
Most distance purchases include a legal withdrawal period of 14 calendar days.
Returns
Clear from the beginning.
Returns, simply
Sometimes something is not quite right.
Maybe you changed your mind. Maybe something arrived damaged. Maybe you simply need to know what can be returned.
We want the answer to be easy to find.
The information below explains our general approach. Final return instructions and return addresses will be confirmed before the shop opens.
The Quick Returns Guide
Start with one question.
Has the product been opened, unsealed or used?
Check the seal
Some hygiene-sensitive products cannot be returned once a qualifying hygiene seal has been removed.
Keep everything together
Packaging, accessories and included parts make a return much easier to process.
Something is faulty?
Tell us. A defective or damaged item is not treated as a simple change-of-mind return.
Changed your mind?
That happens.
For most products bought online, consumers have a legal right to withdraw from the purchase within 14 calendar days of receiving the goods.
You do not need to give a reason.
After notifying us of your withdrawal, the goods generally need to be sent back within the applicable legal return period.
“I changed my mind” is a perfectly complete sentence.
Hygiene & sealed products
The seal matters.
Some intimate products require additional protection for health and hygiene reasons.
Seal intact
Start here.
If a product is eligible for withdrawal and any required hygiene seal remains intact, the normal withdrawal rules may still apply.
Seal removed
Some returns are no longer possible.
Where a sealed product is not suitable for return for health-protection or hygiene reasons, the legal right of withdrawal does not apply after that seal has been removed.
This does not mean that every intimate item automatically loses its return rights. The nature of the product and the relevant hygiene protection matter.
Product condition
Take a look. Just not a test drive.
During the withdrawal period, a product may generally be inspected in the way reasonably necessary to understand its nature, characteristics and functioning.
Handling beyond what is necessary may result in a reduction in the refundable value.
Return shipping
Who pays for the journey back?
The final MAGCOCOS return-shipping procedure is still being confirmed.
Return method and costs to be confirmed.
Faulty, damaged or incorrect
That is a different conversation.
If something arrives damaged, does not work correctly or is not what you ordered, please contact us.
These situations are not simply “change-of-mind” returns and your statutory consumer rights remain unaffected.
Contact usHow a return works
Keep the journey simple.
Tell us
Contact us with your order details and let us know that you wish to return an eligible item.
Check the instructions
We’ll provide the confirmed return procedure and destination once our fulfilment process is finalised.
Pack it safely
Include the product and any relevant accessories or components and protect everything during transport.
Send it back
Follow the supplied return instructions and keep proof of shipment where applicable.
Refunds
Back where it came from.
For a valid withdrawal, refunds are made in accordance with the applicable consumer rules.
The refund may be withheld until the returned goods have been received or evidence of their return has been provided, where legally permitted.
Final practical details about processing times and our return workflow will be added before launch.
MAGCOCOS refund process coming before launch.
Still unsure?
Ask before you unwrap.
Especially with hygiene-sensitive products, it is much easier to answer a question before a seal is removed than afterwards.
Curiosity is welcome. Surprise legal consequences are less charming.